Refund policy
Return & Exchange Policy
At [Your Brand Name], we want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.
1. 3-Day Return & Exchange Policy
We offer a 3-day return/exchange window from the date your order is delivered.
Customers must contact us within 3 days of receiving the order to request a return or exchange.
2. No Refund Policy
We do not offer refunds under any circumstances.
Approved returns will only be eligible for an exchange, subject to our return conditions and product availability.
3. Return Conditions
To be eligible for an exchange:
- The product must be unused and unworn.
- The product must be in its original condition and packaging.
- The product must not have any stains, damage, perfume smell, washing, alteration, or signs of use.
- Original tags and accessories must be attached.
- The customer must contact us within 3 days of delivery.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted items
- Customized or altered orders
- Used, washed, damaged, or altered products
- Items without original tags or packaging
5. Exchange
Once the returned product is received and inspected, we will confirm whether it qualifies for an exchange.
Exchange is subject to product availability. If the requested item is unavailable, an alternative product of similar value may be offered.
6. Return Shipping
Return/exchange shipping charges are the responsibility of the customer unless the item received is defective or the wrong product was sent.
Important
All return/exchange requests must be made within 3 days of delivery. No refund will be provided.
For any return or exchange request, please contact us through the contact details provided on our website.
Thank you for shopping with [Your Brand Name].